The traditional “iron triangle” in project management consists of project scope, schedule, and cost. That triangle is getting kind of rusty. In an article for MPUG, Bill Dow adds business success metrics to this triangle to create something newer and more relevant. Business success metrics include things like business value, customer satisfaction, governance, and organizational change management. Dow believes that looking at the triangle and business success metrics as one uniform matrix of project considerations makes for a better, “balanced” PMO.
It is a pretty great idea, but it is not the sort of thing that can be easily explained or summarized without illustrations. Luckily, Dow’s article has those illustrations, and it is all pretty consumable at a glance. You can view his article here: https://www.mpug.com/articles/the-balanced-pmo/