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The Most Important Services a PMO Provides

What is the one thing your PMO does above all others that makes it an indispensable part of the organization? This question has been asked before, and Lindsay Scott discusses some research from 2015 in a post for the PM Perspectives Blog. Respondents of a survey were asked to select their top five PMO services from a list offered.

From those choices, the top services wound as the following: (1) methodology, process, and standards, (2) management reporting, (3) project management tools, (4) portfolio management, and (5) planning. These are not exactly shocking results, though it is worth noting that “governance” came in sixth place. Benefits management amusingly came in last place.

Scott goes on to say this:

Benefits Management in last place certainly reflects anecdotal evidence that a lot of organisations are just not carrying out benefits management and realisation within their programmes. Knowledge Management [at 15th place out of 19] and how it manifests itself in the organisation and PMO is just not as important as it should be. Are we stuck in the ‘how to make lessons learnt really work rather than just capturing things that never get used?’ The [survey] also highlighted the role the PMO could play in Training yet today it is not deemed as important enough.

You can view the full post here:

And it is important to remember that you do not need to go it alone when it comes to finding and providing great service. Computer Aid’s ProjectOffice+ service can amplify your project oversight:

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