Strong customer relationship is the lifeline of a venture or project, something money cannot buy.
In this article at Duration Drive, the author suggests three essential essences of PMO that may help in building and maintaining customer relationship.
Project Success via Customers
Now, why is it essential for a project manager to build or maintain customer relationship? Stakeholders are the biggest reason behind it. They are keen to see how efficiently the PMO suffices the needs of its customers and brings success to the assigned project.
What’s the Need?
In a bid to finding people who are willing to invest faith and fund in your project, strong customer relationship plays a major role. However, it is not as easy as it may sound. A well thought out planning and execution is required to create a strong customer relationship in the market. Here are some important tips to strengthen your customer relationship:
- The PMO should implement activities to improve customer relations in all the projects, right from the beginning. Conduct user surveys during the project and keep the customers and stakeholders well-informed about the project progress.
- The PMO must also give prime consideration to customer relationship while analyzing the project’s progress. They must evaluate the outcome of daily activities happening in the project process and observe what all additional steps they need to ensure success in future endeavors.
- Lastly, it is the duty of each team member to ensure successful closure of a project. It is not just the role of a project manager or a few PMPs to maintain customer relationship. Project managers must clearly define the customer service points to their teams and ensure it reflects complete satisfaction of stakeholders too, by the end of the project.
Click on the following link to read the original article: http://duration-driven.com/does-your-pmo-take-customer-relationships-seriously/#more-2414